物流政策

Last updated March 3rd, 2022.

Shipping Status

Due to the impact of the COVID-19 pandemic in Hong Kong, truck transportation resources are tight. It is estimated that the delivery times will be delayed by 1-3 days. Please allow more time to receive the order.

Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

For any questions, please contact our customer service via support@rigogliosoair.com.

Shipping Fee

Free shipping on any order.

Shipping Orders

Normally orders will ship within 2-4 business days of processing payment unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through rigogliosoair.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Rigoglioso as undeliverable. When the carrier returns an undeliverable package to Rigoglioso, please contact Rigoglioso to make arrangements for reshipment.